AV Managed Services

Providing outstanding service is the crux of mission statement and our core focus.

Our engineering, installation, and product selection are second to none.  But, we believe our expertise working with Enterprise and Fortune 100 clients has imbued our team with the knowledge and professionalism to handle any situation in any environment. Our decentralized management style allows are team members to be flexible and decisive when other AV companies cannot.  Our highly trained technicians and service staff are a tremendous resource for clients to not only provide technical support when you need it most, but also provide training and guidance on whatever element of your system that is challenging.


CoitCom's holistic approach to service keys on the following:

Support, On Site and Remote

Maintain & Repair current systems for maximal operational capacity

Monitor & Report

Upgrade, if/when needed

Client AV Needs

Status Analysis

Coitcom's AV Managed Services:


AV Service Desk

Call, Text, Email, or video call our help desk for immediate service. The Coitcom AV Service Desk is your Single Point of Contact and available to support you when you need it most.


Preventive Maintenance

The consistent operation of your equipment is paramount to getting the maximum ROI from your technology. Wellness checks and recertifications are the foundation of this service and are executed by a knowledgeable technician that will test the system to its full capabilities.


On Call Service & Support

Dispatched through our help desk either day of or by scheduled appointments, our service team technicians are AVIXA and manufacturer certified across a wide variety of industry partners to ensure effective and efficient visits. 


Warranty Service, Repairs, Legacy System Support & Consumables

AV Technology is changing rapidly, we offer a full range of warranty and legacy support to ensure that your system is performing to its peak.


Onsite Support & Management

Need more than on call service? So do many of our other clients. With this in mind, we offer a full suite of contracts that will put the right person in the right place for your organization to have immediate support when it is needed most.


Training & User Adoption Programs

We offer a range of services from classroom trainings on how to effectively communicate in video conferences to individual training sessions about how each of your new AV systems works.


Remote Monitoring & Support

Coitcom’s proprietary monitoring system provides a balance of preventive service as we are able to diagnose issues before they become problems.


Event Monitoring & Support

You and your team should not be worrying about whether your laptop is connecting to the display or if the microphones will cut out.  Coitcom understands these needs and is happy to work with you to supplement your staff with the AV coverage that you need


Room Management

Coitcom offers all of our managed services described at the facility level making us a complete service provider for your event space.

Additional AV Managed Services:

Single point of contact: Help Desk/On Demand Service

Equipment Repairs and Consumables

Real Time Diagnostics, Analytics and Reporting

Firmware and Software Upgrades

Client Development and Support of Standard Operating Procedures